Shipping policy

Shipping Policy 

At Ivy Boutique, we are committed to providing you with a smooth and efficient shopping experience. Below is our complete shipping policy, which applies to all orders within Australia.

1. Shipping Within Australia Only

Ivy Boutique only ships orders to addresses within Australia. We do not currently offer international shipping. If you are located outside of Australia, please check back in the future for any updates regarding international shipping.

2. Shipping Methods & Delivery Times

We offer a variety of shipping options to ensure timely delivery:

(Please note this does not include processing & production time)

  • Standard Shipping:
    • Estimated Delivery Time: 2-8 business days
    • For remote areas, delivery times may vary.
  • Express Shipping:
    • Not currently available.
  • Delivery Days:
    • Deliveries are available Monday to Friday. We do not offer delivery on weekends or public holidays.

 

Please note that these delivery times are estimates and may vary depending on your location and other factors, including public holidays and weather disruptions.

3. Processing Time

Most orders are processed within 4-6 business days after the order is placed, subject to stock availability and order verification. Orders placed on weekends or public holidays will commence processing on the next business days. Please see individual product disclosure for a more accurate time line before processing your order.

4. Order Tracking

Once your order has been dispatched, you will receive a confirmation email containing your tracking number. You can use this number to track your shipment through our courier partners websites.

5. Shipping Address

Please ensure that your shipping address is correct and complete at the time of checkout. Ivy Boutique is not responsible for any delays or lost items due to incorrect or incomplete addresses provided.

If the delivery is unable to be completed due to an incorrect address or if the recipient is unavailable to accept the package, a re-delivery fee may apply. Please ensure your delivery details are correct at checkout to avoid additional charges.

 

6. Safe delivery of goods

All orders are dispatched with Signature on Delivery as standard.

If the recipient is not available at the time of delivery and has not authorised unattended delivery, Australia Post will take the parcel to the nearest Post Office and leave a collection notice.

If the recipient chooses to authorise unattended delivery through Australia Post (including safe drop or similar options), this authorisation is made directly between the customer and Australia Post. Once delivery is marked as complete, Ivy Boutique is not responsible or liable for any loss, theft or damage to the parcel.

7. Order Delays

While we strive to deliver all orders in a timely manner, unforeseen circumstances such as weather events, high demand or courier delays may occasionally affect delivery times. If your order is delayed, we will notify you as soon as possible and provide you with updated tracking information.

Please note that estimated delivery times are based on the best available information and late delivery does not entitle you to a refund or cancellation.

8. Lost or Damaged Items

Ivy Boutique takes great care in packing your items securely. However, if your order is lost or damaged during shipping, please contact us within 7 days of receipt, and we will assist you with the claim process. Please provide photos of the damaged goods and packaging, if applicable.

9. PO Boxes & Rural Deliveries

We do ship to PO Boxes and rural locations within Australia, but please note that delivery times may be longer in these areas. If you are located in a remote area, we may contact you with further delivery information.

10. Returns & Exchanges

Please visit our Returns & Exchanges page for information regarding returns and exchanges.

11. Changes to order

We do not accept order changes to any personalised item. If you wish to make a change to your personalised item, we suggest contacting our team immediately. If by chance we have not commenced processing of your order, we will happily take your changes. However, if we have commenced processing of your order there might be an additional charge of $15.00 to cover costs.

12. Handling Stock Issues & Substitutions

All items are subject to availability. If an item in your order is out of stock, Ivy Boutique will contact you to offer a suitable substitution of equal or greater value. If any changes are made to your order, we will notify you by email or phone.

13. Cancellation of order

We do not accept cancellations of order to any personalised items. If you have changed your mind and would like to cancel your order, we suggest contacting our team immediately. If by chance we have not commenced processing of your order, we will happily discuss your cancellation. However, if we have commenced processing of your order, we will not accept the cancellation and you will not be eligible for a refund. A small cancellation fee may apply.

14. Resolution of Delivery Issues

If you encounter any issues with your delivery, please contact us we will investigate and resolve the issue promptly. If it surpasses 7 days after the “Expected Delivery” we will be unable to assist with delivery issues and you will have to investigate directly through the courier.

15. Contact Us

If you have any questions or concerns about shipping, please feel free to contact our customer service team:

  • Email: info@ivyboutique.com.au
  • Business Hours: Monday to Friday, 9:00 AM - 5:00 PM