We have a 30-day return policy for eligible items. All personalised items, sale items or gift cards cannot be returned. Products must be unused, in their original condition and accompanied by proof of purchase. Please see our full Return Policy below for more information.

Once your order has been dispatched, you will receive a confirmation email containing your tracking number. You can use this number to track your shipment through our courier partners websites.

Please ensure that your shipping address is correct and complete at the time of checkout. Ivy Boutique is not responsible for any delays or lost items due to incorrect or incomplete addresses provided.

If you notice a spelling error, please contact us via email as soon as possible. If your order has not yet been shipped, we will happily amend the details for you.

If the delivery is unable to be completed due to an incorrect address or if the recipient is unavailable to accept the package, a re-delivery fee may apply. Please ensure your delivery details are correct at checkout to avoid additional charges.

Yes, we do offer branding options for our Deluxe Hamper range. If you are interested to find out more, please email at info@ivyboutique.com.au

If you notice a spelling error, please contact us via email as soon as possible. If your order has not yet entered production, we will happily amend the details for you at no additional cost.

If production or printing has already commenced, a small fee may apply to cover re-processing. Unfortunately, once an order has been shipped, we’re unable to make changes. However, please do reach out — we’re always happy to assist where we can and may offer a small discount should you wish to place a replacement order.

Yes, all orders can be sent directly to the recipient as a gift. Each piece is beautifully packaged and you’ll have the option to include a personalised message, making it perfect for gifting without the need for additional wrapping.

We are located in the Sunshine Coast Hinterland. While we can organise a one off in person collection upon request, this is not a service we will offer on an ongoing basis.